New Normal and Redefining the Customer Experience at SM Bulacan Malls

During these challenging times, SM Bulacan Malls are redefining customer experience with many shopping options for easy, safe and efficient shopping.

Shoppers practice #SafeMallingAtSM at SM City Marilao as the SM Malls in Bulacan partially resume operations today. Adapting to the "new normal," mallgoers are requested to observe physical distancing at all times. Temperature checks upon entry, the mandatory wearing of face mask, and strictly no loitering will likewise be observed. Because shoppers’ safety is a priority, all entrances will be equipped with bright colored physical distancing markers, disinfectant mats for feet as well as alcohol and hand sanitizer dispensers to encourage safe malling before entering mall premises.

Shoppers can now book from the comfort of their home, enjoy specialties from their favorite restaurants at SM Malls in Marilao, Baliwag as well as Pulilan and have their basics delivered to their doorstep through official partners such as Pabili-Bulacan, Ride Eat, and Pa Suyo Po.

More of your favorite restaurants at SM City San Jose Del Monte and SM City Baliwag are open for take-out and delivery via JoyRide and Bulacan 3 wheels on-the-go.

Shoppers can chat and contact their favorite SM Mall through our SM Bulacan Malls viber community to find out the availability of essentials and answers to any mall queries that you may have. The system was designed for easy navigation and transaction tailored to your preference.

For convenience, SM Bulacan Malls also offer take-out and delivery services. Shoppers simply need to choose from the list of open establishments that may be found on our official social media pages; contact the restaurant or store directly to order and arrange for payment as well as delivery.

With this, you can treat your family to culinary specialties from Max’s, Classic Savory, Kenny Rogers; southern fried chicken at KFC, as well as delightful desserts from JCO, Krispy Kreme, Dunkin Donuts; drinks from Starbucks and Gong Cha, Dakasi and many more.

 SHOP CLEAN. Employee in SM City San Jose del Monte thoroughly clean and sanitize products as well as surfaces as they safely welcome back shoppers. SM deployed sanitation team to thoroughly disinfect high-touch areas. Deep cleaning are also practiced before opening and after closing hours so customers can shop clean and shop safe the following day.

You can also call or order online and pick up your essentials from The SM Store, Ace Hardware, Our Home and SM Appliance at the store’s designated pick up point. Goods can also be delivered at a preferred location.

SM Bulacan Malls will also have your basic needs covered as essential and non-leisure stores gradually resume operations. Adapting to the "new normal," malls will be practicing the #SafeMallingAtSM.  Mallgoers will be requested to observe a safe distance, especially when queuing. Temperature checks upon entry, mandatory wearing of face mask, and strictly no loitering will likewise be observed. The number of people inside the mall, stores, and restaurants will also be limited for employees and customers’ safety. In addition, food and dining tenants can only offer delivery and take-out services.

ONE-WAY CUSTOMER TRAFFIC. Customers line up while observing proper social distancing at Ramen Kuroda in SM City Baliwag. When picking out food in restaurants, chairs are spaced out and directional arrows are also placed on the floor to enforce “one-way customer traffic”. Food and dining tenants at all SM Malls can only offer delivery and take-out services.

Ushering a new era of customer experience, SM Bulacan Malls in Marilao, San Jose Del Monte, Baliwag and Pulilan will continue to provide safe and efficient solutions for the benefit of its shoppers. For more information follow SM Bulacan Malls on Facebook and Instagram.